Privacy Policy

Look, we get it - nobody really enjoys reading privacy policies. But at Titan Bane Odyssey, we're pretty straightforward about how we handle your personal information. We're not gonna sell your data to random third parties or spam you with stuff you don't care about.

This policy covers everything from your initial booking inquiry through your stay with us and even after you've checked out. Whether you're browsing our website, making a reservation, or enjoying our Odyssey Spa, we want you to know exactly what happens with your info.

By using our services or website, you're agreeing to the terms laid out here. If something doesn't sit right with you, just give us a call at (604) 555-0147 and we'll chat about it.

Personal Details

When you book a suite or use our services, we'll need some basic stuff like your name, email, phone number, and mailing address. If you're paying by card, we collect that info too - though it's processed through secure payment gateways, not stored on our servers.

Booking & Stay Information

We keep track of your reservation details, room preferences, special requests (like if you want extra pillows or that Zeus Suite on the top floor), and any feedback you share with our concierge team. If you've joined our loyalty program, we'll also track your stay history and reward points.

Technical Data

Like most websites, we automatically collect some tech stuff - your IP address, browser type, device info, and how you navigate through our site. This helps us figure out what's working and what needs tweaking.

Communication Records

If you email us, call, or chat with our team, we might keep records of those conversations. It's mainly so we can provide better service and remember what you told us last time.

• Processing Reservations: Obviously, we need your info to actually book your room and handle your stay at our mythological paradise.
• Personalized Service: Remember when you mentioned you love our Greek coffee at breakfast? We might remember that for your next visit.
• Communication: Sending confirmation emails, pre-arrival info, and occasional updates about special offers or events at the hotel.
• Improving Our Services: Analyzing patterns to make your experience better - like figuring out which mythology-themed tours are most popular.
• Legal Compliance: Sometimes we're required by Canadian law to maintain certain records or verify guest information.
• Security & Fraud Prevention: Protecting both you and us from fraudulent bookings or unauthorized access.

We're not in the business of selling your personal info to marketers or data brokers. That said, there are a few situations where we might share your data:

Yeah, we use cookies - and no, not the delicious kind from Titan's Feast restaurant. These are small data files that help our website function properly and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: These keep the site running smoothly - things like remembering what's in your booking cart.
• Preference Cookies: They remember your settings, like language preferences or if you've accepted our cookie notice.
• Analytics Cookies: Help us understand which pages are popular and how visitors navigate our site.
• Marketing Cookies: Track whether you've seen our ads elsewhere online (you can opt out of these).

Most browsers let you control cookies through their settings. Just know that blocking some cookies might affect how the website works for you.

We take data security pretty seriously. Our systems use industry-standard encryption (SSL/TLS) to protect your information during transmission. Payment card data is handled through PCI-compliant processors, not stored on our servers.

Our staff receives regular training on data protection, and access to guest information is strictly limited to employees who need it to do their jobs. We also conduct regular security audits and update our systems to stay ahead of potential threats.

That said, no system is 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice any suspicious activity related to your account, let us know immediately at reservations@titanbaneodyssey.info.

Under Canadian privacy laws (including PIPEDA), you've got several rights when it comes to your personal information:

To exercise any of these rights, just reach out to us. We'll respond within 30 days or let you know if we need more time.

Our website isn't specifically designed for kids under 13, and we don't knowingly collect personal information from children without parental consent. If you're booking a family stay, the reservation should be made by an adult.

If we discover that we've accidentally collected data from a child under 13 without proper consent, we'll delete it as quickly as possible. Parents or guardians who believe their child's information has been collected can contact us to have it removed.

We're located in Vancouver, Canada, so your data is primarily stored and processed here under Canadian privacy laws. If you're visiting from outside Canada, your information might be transferred across borders.

Some of our service providers might process data in other countries, but we ensure they maintain adequate security standards. By booking with us, you're consenting to these international transfers as necessary for providing our services.

We might update this privacy policy from time to time - usually when we add new services, respond to guest feedback, or comply with new regulations. When we make significant changes, we'll let you know via email or a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We'd recommend checking back occasionally, especially if it's been a while since your last stay.